Frequently Asked Questions

Find clear answers about our products and services

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Products & Ingredients

Our products are crafted in Campomarino (Italy) by Fattoria il Bell Casolino, using ingredients grown on our farm or sourced from selected local partners.

When a product is certified (e.g., organic), it’s clearly indicated on the label and product page with the certifier code and lot references.

No artificial colorants or preservatives are used unless explicitly stated. We ensure safety and quality through proper processing and natural balances.

Essential oils are typically for aromatherapy/cosmetic use unless the label and regulations explicitly allow food use. Always follow the product’s specific indications.

Each product page reports ingredients, allergens (in bold), and nutrition facts where applicable. If you need more details, contact us.

Methods vary by product. Check the label and product page for specifics (e.g., raw/unfiltered vs filtered/pasteurised).

Shipping & Orders

Yes. Costs and delivery times are calculated at checkout based on destination and weight.

Italy: 2–5 working days · EU: 3–7 · Non‑EU: 5–12. Customs or peak seasons can add time.

We use protective packaging and, where possible, recycled or recyclable materials. Report any damage within 48 hours of delivery.

If your order hasn’t shipped yet, contact us immediately via the Contact page. We’ll do our best to help.

Yes. You’ll receive an email with tracking details when the parcel leaves our farm.

Payments & Invoices

Major cards, bank transfer, and selected local methods. All transactions are secured by certified gateways.

Yes. Enter your billing details at checkout (VAT where applicable). For special requests, write via Contact.

Returns & Customer Care

You can return unopened, non-perishable items within 14 days of delivery. Contact us first for instructions and eligibility.

Take photos of the package and items, keep all materials, and contact us within 48 hours so we can assist with a replacement or refund.

Allergens, Storage & Shelf Life

Allergens are highlighted on labels and product pages. If you have a specific allergy, contact us before ordering.

Store unopened jars in a cool, dry place away from direct light. Once opened, keep refrigerated and consume within the indicated period.

Check the “best before” date on each product. Typically 12–36 months for unopened jars, depending on the recipe and processing.

Wholesale, Gifts & Custom

Yes. Tell us about your business and volumes via the Contact page. We’ll get back with tailored options.

We love custom projects! Corporate gifts, events, private labels — contact us with your idea and timeline.

Sustainability & Certifications

We minimise waste, prioritise local sourcing, and design recyclable packaging where possible. We’re continuously improving our footprint.

Certification details (e.g., organic) are product-specific and shown on labels and product pages, including the certifier code. For documents, contact us.

For certain batches and products, yes. Send a request with the product name and lot number via the Contact page.

We collaborate with local initiatives when possible and plan activities that promote biodiversity and environmental education.
Didn’t find your question? Ask us directly — we’re happy to help.