Terms & Conditions

1. Seller Information

Business name: Fattoria il Bell Casolino
Legal form: Simple Agricultural Partnership
VAT number: IT 01780020705
Electronic invoicing code (SDI): M5UXCR1

Registered office: Via Oberdan, 13, 86045 Portocannone (CB), Italy
Operational office: Contrada Ramitelli snc, Nuova Cliternia, 86042 (CB), Italy

Email: [email protected]
PEC: [email protected]
Technical support: [email protected]

2. Scope

These Terms and Conditions govern the sale of products through this website to consumers, as defined by the Italian Consumer Code (Legislative Decree No. 206/2005), and, where applicable, to professional customers.

3. Products, Pricing & Availability

• Product descriptions, ingredients, nutritional values, and images are provided on product pages and labels. Images are illustrative and may not perfectly represent the final product.
• Prices are expressed in EUR and include VAT unless otherwise stated. Shipping costs are calculated at checkout.
• As our products are handcrafted and derived from agricultural processes, natural variations in color, taste, texture, weight, or appearance may occur and do not constitute defects.
• Availability is subject to harvest yields, seasonality, and raw material supply.

4. Food Products & Safety

The products sold on this website are food products intended for human consumption and are produced in compliance with applicable Italian and EU food safety regulations.

Customers are responsible for carefully reading product labels, ingredient lists, allergen information, storage instructions, and best-before or expiry dates before consumption.

The seller shall not be liable for adverse effects resulting from failure to follow storage instructions, improper use, consumption after the indicated date, or individual allergies or intolerances.

5. Orders & Contract Formation

The sales contract is concluded when the order confirmation email is sent. We reserve the right to refuse or cancel orders in case of errors, unavailability, or suspected fraud. Any amounts paid will be refunded.

6. Payment Methods

Accepted payment methods include credit/debit cards, PayPal, and bank transfer where available. Orders paid by bank transfer will be shipped only after receipt of funds. Invoices are issued upon request, where applicable.

7. Shipping & Delivery

Please refer to our Shipping Policy . Risk passes to the customer upon delivery. Customers are advised to inspect parcels upon receipt.

8. Right of Withdrawal

Consumers have the right to withdraw from the contract within 14 days from delivery, in accordance with Articles 52–59 of the Italian Consumer Code. Instructions are available in our Return Policy . A withdrawal statement may be sent by email.

Exceptions include sealed goods unsealed after delivery for hygiene reasons, perishable goods, customized products, and other cases provided by Article 59.

In accordance with Article 59 of the Italian Consumer Code, the right of withdrawal does not apply to perishable goods, goods liable to deteriorate rapidly, or sealed food products that are not suitable for return due to health protection or hygiene reasons once unsealed.

9. Returns & Refunds

Conditions, procedures, and refund timelines are detailed in our Return Policy .

10. Legal Warranty of Conformity

Consumers are entitled to the legal warranty of conformity under Articles 128–135 of the Italian Consumer Code. Defects must be reported within two months of discovery. For professional customers, the Italian Civil Code applies.

11. Liability & Force Majeure

The seller shall not be liable for delays or failure to perform obligations caused by events of force majeure, including but not limited to natural disasters, extreme weather conditions, crop failure, pandemics, supply chain disruptions, strikes, or governmental measures.

To the extent permitted by law, the seller shall not be liable for indirect damages, consequential losses, or loss of profit.

The seller shall not be liable for damages arising from improper use, incorrect storage, or consumption of products in a manner inconsistent with provided instructions or common sense.

12. Health Information Disclaimer

Any information provided on this website regarding ingredients, traditional uses, or characteristics of food products is for informational purposes only.

Products sold on this website are not intended to diagnose, treat, cure, or prevent any disease. Customers should consult qualified healthcare professionals for medical advice.

13. Intellectual Property

All content, trademarks, and designs on this website are owned by the seller or used under license. Unauthorized use is prohibited.

14. Governing Law & Dispute Resolution

These Terms are governed by Italian law. Consumers may bring disputes before the competent court of their place of residence. The EU Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr .

15. Privacy

Personal data is processed in accordance with our Privacy Policy .