Shipping Policy

1) Order Processing Times

• Orders placed before 12:00 (CET) are usually processed within 24 business hours.
• Orders placed after 12:00 or during weekends and public holidays are processed on the next business day.
• During peak periods or exceptional circumstances, processing times may be longer. Customers will be informed where reasonably possible.

2) Shipping Areas & Carriers

We currently ship to Italy, the European Union, and the United Kingdom.

Shipments are handled by selected carriers, which may include GLS, DHL, and UPS, depending on destination and operational requirements.

3) Shipping Costs

Shipping costs are calculated automatically at checkout based on destination, weight, and volume of the order. The total shipping cost is clearly displayed before order confirmation.

4) Tracking & Delivery

• Where available, tracking details are sent by email once the order has been shipped.
• Delivery times are indicative and may vary depending on carrier operations, destination, and external factors.
• In case of failed delivery, the carrier may attempt redelivery or hold the parcel at a pickup point according to its procedures.

5) Damaged, Missing or Incorrect Items

Customers are required to inspect the parcel upon delivery. Any visible damage should be noted with the carrier where possible.

Any issues must be reported within 48 hours of delivery by contacting [email protected], including photographs of the packaging and contents.

6) Undeliverable Parcels & Address Accuracy

Customers are responsible for providing accurate and complete delivery information.

If a parcel is returned due to incorrect address details, refusal, or failure to collect, we may reship the order at additional cost or refund the product price only, excluding shipping costs, in accordance with applicable law.